At TRIBUS it’s important that your agents and staff love to work with us. We’ve invested heavily over the past few years in our support and training department to make sure that’s the case. You’re busy doing a thousand other things – marketing, contract management, recruiting, etc. Why not let us take some of that burden to help save you time, money and stress? Our client care concierge support team is available via phone, chat, and email Monday through Friday from 8am to 7pm central time. We also have staff available for emergencies after our extended hours. This provides your marketing and IT staff extra time to focus one on one with agents instead of answering questions like, “How do I reset my password?”
Our Concierge Support team responds to chats at an average rate of 32.5 seconds, and resolves the issue in an average of just six minutes!
As part of our concierge service, we offer many benefits to help make your job easier. We provide custom onboarding including extensive training on all of our products and services including our custom brokerage websites, agent websites, real estate CRM technology pre-launch to be sure that you have all your questions answered before your site launches. To make sure your agents and staff stay up-to-date on all of our product enhancements, we also provide regular webinars and training.
Additionally, we have not only created informational one-sheets on many of the products and services that TRIBUS offers, but we also have hundreds of How To videos easily accessible in our Helpdesk platform. There is no problem or question too big or too small for our team to answer. We do not log call times. Our client care team’s only metric for success is agent and staff satisfaction. A number we’re proud to say has been above 98% for over 2 years.
Should you conduct your own internal trainings and webinars, a TRIBUS client care concierge staff member would be happy to attend and assist in any way possible. Our team is even able to travel to your offices if needed.