Phone Support Highlights

• TRIBUS’ Denver and Chicago based concierge client support is reachable by phone, with experts waiting to take your calls
• We keep extended hours, and are available 11 hours a day, from 8 a.m. to 7 p.m. central time, from Monday through Friday

There’s a good reason why, when it comes to client care and customer support, phone calls have been the bedrock for answering customers’ questions and concerns for as long as they have. It’s simple — especially now that most folks have their phones on them at all times, day and night — and direct, encouraging an open dialogue as customer support specialists talk you through your problems. Even as newer forms of support have gained popularity, first with emailing in support tickets and, more recently, in-app live chat features within a platform (both forms of support of which TRIBUS offers as well), for many brokers and agents, there’s still no more of a direct and personal way to ask for help than calling a customer support expert on the phone.

If calling us is the most convenient method of communication for you, we are here to answer your calls. Our Concierge client support team will help answer your questions, help you navigate an issue or walk you through something that may require a little extra attention. Whatever the issue is that you’re experiencing, whether you need help accessing your account or something bigger like setting up a new drip email campaign, just remember we are always just a phone call away.

To reach us by phone, just call (312) 957-8846 and one of our experts will be able to field your question. Because of our extended hours, we will be able to assist you 11 hours a day — 8 am. to 7 p.m. central time, Monday through Friday. If you’re calling after those hours, just leave a message and we will be able to address your issue first thing the following morning we are active.